Shipping policy

Shipping Policy

Last updated: September 30, 2026

CR SYNERGY LTD fulfills perfume and fragrance orders placed through velourpetal.com.

Available shipping methods, charges and order-specific delivery commitments are shown before payment.

Delivery Destinations

We ship only within the United States.

We do not accept international orders under this policy.

Fragrances may be subject to carrier, air-transport, routing or hazardous-material restrictions. Some services or destinations may therefore be unavailable at checkout.

Standard and Express Delivery

Standard delivery is estimated at 3–5 business days.

Express delivery is estimated at 1–2 business days when offered for the order and destination.

Business days are Monday through Friday, excluding U.S. federal holidays. Weekends and holidays are not included in these estimates.

The delivery commitment and any separate processing or dispatch period disclosed before purchase govern your order.

Carrier delays, severe weather, security checks, address issues and fragrance-transport restrictions may affect delivery.

We will notify you if we cannot meet an applicable shipment commitment.

Shipping Charges and Tracking

Shipping charges are displayed at checkout before payment.

Any express delivery charge is shown with the selected option.

Shipping charges are non-refundable for eligible voluntary returns or cancellations where permitted by law.

Refunds required because of our cancellation, an unfulfilled order or another legal obligation include any shipping charges that must be refunded.

We provide tracking when available.

A “label created” status confirms preparation of a shipping label. It does not establish carrier possession or dispatch.

A carrier acceptance scan or other handover confirmation indicates dispatch.

Orders may arrive in separate parcels. We provide available tracking for each parcel.

Shipping Delays and Cancellation Rights

If we cannot ship within the promised time, we will notify you and offer the legally required choice to:

Accept a revised shipment date; or
Cancel the affected order for a prompt refund

We obtain any required consent and refund affected payments when required.

No cancellation fee applies to a legally required delay-related refund.

General delivery estimates do not reduce a specific delivery commitment or mandatory consumer rights.

Address Changes and Delivery Issues

Check your delivery address carefully before placing an order.

Contact support@velourpetal.com immediately if you need to request an address change or cancellation.

We can make changes only while dispatch can still be stopped. Any proposed additional charge will be explained before it is charged.

For damage, leakage, defects or an incorrect fragrance, email us within 24 hours after delivery for the standard replacement process described in our Return and Refund Policy.

Report missing parcels promptly so we can investigate with the carrier.

A tracking status or reporting deadline does not remove non-waivable legal rights.

Obtain safe instructions before returning a leaking fragrance.