Contact Information

Last updated: September 30, 2026

Our customer support team is available to assist with product questions, order updates, cancellations, deliveries, returns, replacements, refunds, privacy requests and website questions.

Store and Business Operator

Store name: Velour Petal
Business operator: CR SYNERGY LTD
Website: velourpetal.com
Products: Perfumes and fragrances

Customer Support

Email: support@velourpetal.com
Phone: +1 759 645 6475
Hours: Monday through Friday, 8:00 a.m. to 12:00 midnight Eastern Time

When contacting us about an order, please include:

Your full name
Order number
Email address used during checkout
A brief description of your enquiry
Photographs or video where relevant
Return or shipment tracking number where relevant

We respond as quickly as reasonably possible during published customer-support hours.

United States Fulfillment Location

MetroTech Center
Brooklyn, NY 11201
United States

This is a fulfillment location only.

It is not the registered office of CR SYNERGY LTD, a customer service counter or an approved return address.

This location does not accept customer visits, pickups or unapproved returns.

Returns Replacements and Visits

Email us before sending a return or replacement parcel.

After approval, we will provide the correct return address and safe packing instructions.

Do not send returns to the fulfillment location shown above.

To use our standard replacement process for a delivery issue, contact us within 24 hours after delivery and include relevant photographs or video where available.

Mandatory legal rights remain unaffected.