Return and Refund Policy

Last updated: September 30, 2026

This policy applies to perfume and fragrance purchases from velourpetal.com, the Velour Petal storefront operated by CR SYNERGY LTD. For assistance, contact support@velourpetal.com with your order number.

15 Day Return Window

For an eligible change-of-mind return, email us within 15 calendar days after delivery. The fragrance must be unopened, unused and in its original packaging, with the factory seal, wrapping, labels and included accessories intact.

Include your order number or other proof of purchase. We will confirm eligibility and provide return instructions.

Opened Products and Sale Items

Opened, used, sprayed, unsealed or tampered-with fragrances are not eligible for voluntary returns or refunds.

Sale, discounted, clearance and final-sale items are not eligible for change-of-mind returns or refunds.

These restrictions do not remove mandatory rights relating to damaged, defective, incorrect or materially misdescribed goods.

Return Instructions and Postage

Contact us before sending anything back. We will provide the approved return address and packing instructions after authorization.

The U.S. fulfillment location shown in our policies is not a return address.

Customers pay postage and label costs for eligible change-of-mind returns. Use a suitable tracked service and retain proof of shipment.

Original shipping charges are non-refundable except where law requires otherwise.

Damaged Leaking Defective or Incorrect Fragrances

Report a delivery issue by email within 24 hours after delivery to use our standard replacement process.

Include your order number, a description of the problem and clear photos or video of the fragrance, packaging, shipping label and batch code where available.

Keep all packaging and stop using a damaged or leaking item.

Our standard remedy for an approved claim is a replacement rather than a voluntary refund. Customers pay applicable return or replacement label costs under this process where permitted by law.

We will explain any required return and costs before you proceed. Do not ship a leaking fragrance until we provide safe instructions.

Mandatory Consumer Rights

The 24-hour reporting period, unopened condition, final-sale exclusions and replacement-first process govern our voluntary store program.

They do not prevent claims or remedies required by law, including for defects discovered later.

If a replacement is unavailable or does not provide a legally adequate remedy, we will provide the remedy required by law, including a refund when required. We will cover return costs where legally required.

Inspection and Refund Timing

We inspect returned products to confirm their condition and eligibility. We will notify you whether the refund is approved or explain any rejection.

Approved refunds are issued to the original payment method within 3–5 business days after the returned item has been physically received and inspected. Your bank or payment provider may need additional time to post the credit.

For an eligible voluntary return, the refund covers the approved product amount paid and any associated tax that must be refunded.

Original shipping charges and customer-paid return postage are non-refundable, except where refunding those amounts is legally required. If a legally required refund has an earlier deadline, that deadline applies.

Order Cancellation

Email support@velourpetal.com as soon as possible if you want to cancel.

We can accept a voluntary cancellation only while dispatch can still be stopped. Once a shipping label or tracking number has been created, fulfillment has begun or the order has shipped, cancellation may no longer be possible.

If eligible, the return rules apply after delivery, subject to your legal rights.

For an accepted customer-requested cancellation, a cancellation fee of USD $20 per cancelled item applies where permitted by law and disclosed before purchase. The fee is deducted from the applicable refund.

Shipping charges are non-refundable for voluntary cancellations where lawfully chargeable. We do not retain charges that must legally be refunded.

No cancellation fee applies when we cancel an order, cannot supply an item, or must provide a full refund because of a shipment delay, our error or another legal requirement.

In those cases, we refund the affected payment and any delivery charges required by law.

Questions About a Return or Refund

Include your order number and any return tracking number when contacting support.

Customer support is available Monday through Friday, 8:00 a.m. to 12:00 midnight Eastern Time.

Nothing in this policy requires you to waive statutory remedies or payment-dispute rights.

While a payment dispute is open, the payment provider may control the funds and limit our ability to issue a separate refund directly.

Operator: CR SYNERGY LTD
Website: velourpetal.com
Email: support@velourpetal.com
Phone: +1 759 645 6475