Privacy Policy

Privacy Policy

Last updated: September 30, 2026

CR SYNERGY LTD operates velourpetal.com under the store name Velour Petal.

This policy explains how we handle personal information when you visit the store, purchase fragrances, interact with our advertisements or contact us.

Information We Collect

We collect information you provide for transactions and support, including:

  • Your name

  • Email address

  • Telephone number

  • Billing and delivery addresses

  • Order details

  • Customer-support correspondence

  • Return or damage evidence

  • Account and marketing preferences

Payment providers handle payment credentials. We receive information needed to confirm payments and manage orders, refunds and payment issues.

The store and enabled service providers may also collect:

  • IP addresses

  • Browser and device information

  • Cookie identifiers

  • Approximate location inferred from an IP address

  • Pages viewed

  • Referral sources

  • Shopping interactions

Sources include you, your browser or device, Shopify, and providers involved in payment, delivery, support, security, analytics or advertising.

How We Use Information

We use information to:

  • Process payments

  • Fulfill orders

  • Provide customer support

  • Handle returns and replacements

  • Send order updates

  • Secure the store

  • Prevent fraud

  • Maintain legally required records

  • Improve the store

  • Measure advertising campaigns

  • Personalize advertising where permitted

Marketing messages, if offered, follow applicable consent requirements and your choices.

Shopify and Service Providers

Our store is hosted by Shopify, which processes personal information to provide ecommerce services.

Information needed to perform operational tasks may also be shared with payment, fulfillment, delivery, customer support, security, analytics and other service providers.

We may disclose relevant records to advisers, authorities or parties to a business transaction when legally permitted and subject to appropriate safeguards.

If Shopify Enhanced Services or Network Intelligence are enabled, Shopify may use interactions with our store together with interactions with other merchants and Shopify to provide those services.

This may involve processing information in other countries.

Shopify Consumer Privacy Policy:
https://www.shopify.com/legal/privacy/consumers

Shopify Privacy Controls:
https://privacy.shopify.com

Facebook Instagram and TikTok Advertising

We advertise through Meta platforms, including Facebook and Instagram, and through TikTok.

Where enabled, advertising technologies such as cookies, pixels or server integrations may share device identifiers, browsing events, purchase events and permitted contact identifiers with these platforms.

This information may be used for:

  • Audience matching

  • Advertising measurement

  • Campaign reporting

  • Relevant or personalized advertising

Some advertising disclosures may be treated as a sale, sharing or targeted advertising under certain U.S. state privacy laws, even when no money is exchanged.

Cookies and Advertising Choices

Essential cookies support functions such as the shopping cart, checkout and website security.

Enabled analytics and advertising technologies may measure activity and personalize advertisements.

You can manage browser cookies and use any privacy controls displayed on the store. Restricting essential cookies may affect shopping functions.

We obtain consent and honor recognized opt-out signals where required by applicable law.

To request an opt-out of sale, sharing or targeted advertising, email support@velourpetal.com with the subject “Privacy Opt-Out” or call +1 759 645 6475.

You may also use any data-sharing opt-out page or cookie controls displayed on the store.

If you receive marketing emails, use the unsubscribe link. Necessary order and service communications may continue.

Access Correction Deletion and Appeals

Depending on your location and applicable law, you may request:

  • Access to your personal information

  • Correction of inaccurate information

  • Deletion of eligible information

  • A portable copy of your information

  • Opt-out of targeted advertising, sale or sharing

  • Rights relating to sensitive information or profiling

We will not unlawfully discriminate against you for exercising a privacy right.

Send requests to support@velourpetal.com with the subject “Privacy Request,” or call us.

We may verify your identity or an authorized agent’s authority using information reasonably necessary for the request. No new account is required.

We respond within applicable legal deadlines and explain any permitted extension or refusal.

To appeal a denial where applicable, reply to our decision or email us with the subject “Privacy Appeal.”

Retention and Security

We keep information as reasonably needed for purchases, customer support, accounting, fraud prevention, legal obligations and disputes.

Retention depends on the information, its purpose and applicable requirements.

We delete or deidentify information when it is no longer needed, subject to lawful exceptions.

We use reasonable safeguards, but no system is completely secure. Do not email passwords or full payment-card details.

Children International Processing and Updates

The store is not directed to children under 13, and we do not knowingly collect personal information from them.

Contact us about suspected collection so we can investigate.

Our service providers may process information in the United States, the United Kingdom and other countries with safeguards required by applicable law.

We update this policy when needed and provide additional notice or obtain consent where required.

Privacy Contact

Business operator: CR SYNERGY LTD
Email: support@velourpetal.com
Phone: +1 759 645 6475
Support hours: Monday through Friday, 8:00 a.m. to 12:00 midnight Eastern Time