About Us
Welcome to Velour Petal, an independent online fragrance store operated by CR SYNERGY LTD.
We offer a carefully selected range of designer, luxury and niche perfumes for customers throughout the United States. Our goal is to make fragrance shopping straightforward through clear product information, secure checkout, transparent store policies and responsive customer support.
Our Fragrance Selection
Our store features perfumes and fragrances for different styles, preferences and occasions.
Whether you are searching for an everyday fragrance, a special gift or a new addition to your collection, Velour Petal aims to provide a convenient online shopping experience.
Product availability, packaging and formulations may change over time because of manufacturer updates and batch variations.
United States Shipping
Velour Petal currently ships only within the United States.
Our U.S. fulfillment location is:
MetroTech Center
Brooklyn, NY 11201
United States
This is a fulfillment location only. It is not a customer service counter, public retail store or approved return address.
Customers must contact us before sending a return. After approval, our support team will provide the correct return address and packing instructions.
Customer Support
Our customer support team can assist with:
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Product questions
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Order updates
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Address-change requests
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Cancellations
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Shipping and delivery enquiries
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Returns and replacements
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Refund questions
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Website assistance
Customer support is available Monday through Friday, from 8:00 a.m. to 12:00 midnight Eastern Time.
Email: support@velourpetal.com
Phone: +1 759 645 6475
When contacting us about an order, please include your order number and the email address used during checkout.
Independent Retailer Notice
Velour Petal is an independent online fragrance retailer.
Product names, fragrance-house names, logos and trademarks displayed on our website belong to their respective owners.
Unless expressly stated, the display of a brand name or product does not establish sponsorship, endorsement, authorized-dealer status or affiliation with the relevant brand owner or manufacturer.
Business Information
Trading name: Velour Petal
Legal business name: CR SYNERGY LTD
Website: velourpetal.com
Email: support@velourpetal.com
Phone: +1 759 645 6475